Just a quick internet recommendation: the GetHuman 500 database.
It contains instructions on how to skip all the voice messages and get to a customer service representative at many, many companies.
The GH 500, in lawyer-like fashion, instructed me to say nothing and press no numbers when calling Verizon. I ignored seven or 8 recorded pleas for information and was then transferred over to customer service. Where I was put on hold, of course.
If only there were a fix for that.
